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Booking conditions


Information about services:

Descriptions, images, graphics or iconographic representations relating to the services and/or towns and/or geographical areas, as well as commercial names, brands or distinctive signs of any kind, contained in europaimas.com, have by I object to provide the best possible information to the customer and have been provided by our suppliers and partners of Solotoscana.es

If for reasons of force majeure or any impact attributable to SOLOTOSCANA, service not available after purchase, SOLOTOSCANA will inform the customer of the incidence through any of the contact forms provided by the client (email (, phone...) offering the possibility of total or partial cancellation of the service, without prejudice to the exercise of the right of withdrawal which corresponds to the customer in accordance with the provisions of the present general conditions of use.

Some products may be subject, in addition to these general conditions of use special conditions of sale. These features will be visible to the client in the description of the product along with the rest of the same conditions.

These terms of use may be modified according to the corresponding special conditions of sale service, these special conditions of sale shall prevail over these terms of use. Therefore, special attention should be given by the client, in addition to the conditions of use, to the special and particular conditions of sale of the product selected if it has them, which are understood to be accepted at the time that the client appropriate to the recruitment service.

The quality and content of the services provided by the tourist hotel/establishment determined by the tourist category official if any, assigned to it by the competent body. Given the existing legislation in this regard, that establishes only the existence of single and double rooms allowing that a third/fourth bed can be enabled in some of the latter. It is estimated whenever the use of the third bed will be with the knowledge and consent of the persons occupying the room. This tacit estimate derived from certain circumstance of having been warned previously, as well as appear reflected as a triple room all the printed booking and tickets and/or definitive documentation of the trip. Similarly, in cases of double rooms for use of up to four persons as specified in program/brochure offer. The composition of double room with capacity of up to 4 people, but rooms distributed in 2 beds of 1,35 is also widespread cm each, and do not support extra so third/fourth people have to share a bed. In all these cases SOLOTOSCANA is not responsible for the composition of rooms at each establishment.

For the implementation of discounts for children or third or fourth persons in the same room, it is essential, generally, than the full payment at least 2 people. It is also commonly used, that, if no reference of a room supplement is not for single use, the minimum payment is 2 people.

Regular hours for the entrance and exit at hotels is based on first and last service user to be used. As a general rule the rooms may be used from 12 o'clock of the arrival day and must be free before 12 noon on the day of departure. To be tourist competences transferred to the autonomous communities, these times may vary according to the destination. Usually reservations are secured until 20.00 hours and case of late arrival must be confirmed directly with the establishment. In absence of any notice, the hotel establishment may have room and the client lose all their rights on the same and without possibility of claim or return of the contracted services.

In the apartments, at the time of booking the customer is fully and exclusively responsible for making the correct statement of the number of people that occupy the apartment, without omitting the children any that is his age. Warns that the administration of the apartments can legally refuse to admit the entry of persons not declared, there is no rise to any claim for this cause. In some cases there is possibility to enable extra beds or cots must be requested by customers before perfecting the contract, and that, unless otherwise specified, shall not be included in the published price of the apartment. In the apartments for rent in general has on-site subscribe the contract of leasing according to the authorized official model and it must be signed by the consumer who will pay the corresponding bond or liability insurance for answer of eventual damage if that is required. Key collection will take place as a rule from 17: 00 hours on the day of arrival and the eviction about 10.00 on day of departure. Except in those cases where in the documentation of the reserve unless otherwise stated. Given the peculiar operation of this type of establishment, rigorous respect for these times, to avoid possible damages and hard-to-correct annoyances we very strongly recommend.

Dates and hours of operation of swimming pools and air conditioning services depend on the establishment and such services are subject to possible technical stops. So SOLOTOSCANA is not responsible for the correct operation of the same, at the full discretion of the customer.

When the regime of the offer is full board services are breakfast, lunch and dinner. Being dinner the first service to facilitate the establishment and the lunch of the day of departure: the last one (unless the customer otherwise specified at the time of booking). Half board reservations services that will serve the establishment will be dinner and breakfast, with exceptions.

Parking or garage service is subject to availability and schedules by the establishment and in any case does not imply the same free and will be of direct payment. Equally, for cribs, whose availability will be limited, on request and with possible charge (direct payment) in the establishment.

The acceptance of pets in tourist accommodation is very limited. So if you take one, should consult this possibility at the time of making the reservation request. And standard general are of direct payment at the hotel (are excluded from this standard dogs Guide).

Prices for services:

The prices offered through Solotoscana.com include the existing VAT at the time of booking. Prices do not include costs arising for changes, modifications or cancellations of contracted services, as well as do not include local rates according to destination.

SOLOTOSCANA reserves the right to modify the prices at any time, without prejudice to the purchases made previously.

Hiring of services and execution of orders:
The hiring of services through www.solotoscana.com is carried out following the purchase procedure detailed in the "order form".
SOLOTOSCANA r will issue by email to the customer, within forty-eight hours after receipt of the formalization of the order, an e-mail with acknowledgement of receipt of the confirmation of the service purchased. The purchase, and of course the contract will be formalized at the time of the payment of the service by SOLOTOSCANA.


Payment for services:

The payment of the services purchased through the web site ´ www.solotoscana.com takes place at the moment in which the customer receives from SOLOTOSCANA an e-mail with acknowledgement of receipt with the confirmation of your purchase. In addition, SOLOTOSCANA will not accept payments by bank transfer, in the case of reservations with tickets for the establishment within a period equal to or less than 96 hours

The receipt of the request for services will be available at any time, on request in writing via email to SOLOTOSCANA to your e-mail account: info@solotoscana.es.

Customer can make payment by credit or debit card: Visa, Visa Electron, Mastercard, and/or other similar to POS payment gateway at the time, or by bank transfer [indicating on it the name of the holder of the service and the] booking locator].

Case of payment by bank transfer, SOLOTOSCANA is exempt from guaranteeing to buy past 48 hours. Why is requested customer proof of payment to refer by e-mail to SOLOTOSCANA info@solotoscana.es, within 24 hours of purchase.

SOLOTOSCANA has the highest measures of security commercially available in the sector. In addition, the payment process runs on a secure server using SSL (Secure Socket Layer) Protocol. The secure server establishes a connection so that the information is transmitted encrypted using algorithms of 128 bits, claiming to only be decipherable to the computer of the client and the web site europaimas.com".

If that occurs any improper or fraudulent charges on the card used for shopping on the web site europaimas.com,"customer it shall notify SOLOTOSCANA, through your email account: info@solotoscana.es, in the shortest possible time, with the object SOLOTOSCANA commence the necessary steps to solve the problem.

Manifest SOLOTOSCANA that do not have access or store sensitive data relating to the means of payment used by the client. Only you will have access the processing the payment institution, completed the purchase process, generates an electronic document for the award of the contract, which remains archived in SOLOTOSCANA available to the client (if you need it).

SOLOTOSCANA sailing for the safety of customers and their transactions through the web site of solotoscana.com", for it has implemented a program of detection of possible fraudulent transactions, so it reserves the right to require additional information users, even after having made one or more service engagements, through europaimas.com"in order to reconfirm that the client actually has made and authorized such a s s purchase and thus definitively closing the / s transaction/s.

SOLOTOSCANA reserves the right to make checks on the identity of the client by telephone, and/or request a confirmation or written authorization signed by the responsible client of the / s purchase/s and a copy of the valid official ID with photograph of it to confirm your identity, to protect such information with the highest security measures available, according to the entry into force of the Federal law of protection of personal data in the possession of private individuals.

If customer does not provide the information/documentation requested within the agreed deadline, SOLOTOSCANA reserves the right to act accordingly, and can automatically cancel their reservations without prior notice, or liability for SOLOTOSCANA and proceed to the automatic refund of lo / s paid amount/s / s by the customer for such/s purchase/s.

This procedure is for safety of SOLOTOSCANA customers and, by agreeing to these terms of use is therefore accepted the procedure of detection of possible fraudulent transactions referred to earlier, without liability for SOLOTOSCANA It is also authorized to SOLOTOSCANA so that the information and additional documentation provided to be used for future transactions in the customer.

Cancellation and modification of services:

Customers may cancel or modify the services contracted the offer in question permitted. This information will be provided to the customer after consulting the supplier by SOLOTOSCANA.

Any cancellation or modification of the purchase will be requested in writing to SOLOTOSCANA this does not mean your immediate confirmation, after having made the appropriate arrangements shall specify the likely cost of the annulment/modification of each case in particular, considering costs minimum 15.00 EUR per person.

SOLOTOSCANA reserves the right to cancel orders in the cases and pursuant to the terms and conditions outlined in the section on "Payment for services" of the present general conditions of booking.

Discontinuance of service:

All the services offered have special conditions. See "Cancellation conditions" in each of the offers displayed.

Costs and direct expenses incurred in the exercise of the right of withdrawal shall be borne by the customer.

In the case of a proceeding some kind of refund, will take place through the same means of payment used in the purchase of the service, within a maximum period of 30 days.

Early departures:

SOLOTOSCANA undertakes not to make return in case of early departure from the property by the customer. Therefore it recommends the hiring of optional cancellation insurance.

Responsibility of SOLOTOSCANA.

Without prejudice to the provisions of the applicable law, the responsibility of Europe I, driver and guides S.L.en regard to brokering the sale of services through the web site solotoscana.com, shall be limited to the purchase price of such services.

SOLOTOSCANA is committed to solve the problems that may arise and to provide customers with all the necessary support to reach a quick and satisfactory solution of incidents that may arise on the website solotoscana.com".

SOLOTOSCANA reserves the right, always in compliance with the applicable legislation, modify the conditions of application of the promotions, or to extend them by communicating it properly, or proceed to the exclusion of any of the participants of the promotion in the event of detecting any anomalies, abuse or behavior unethical in the participation (such as massive purchases, business activities, fraudulent activity, among others).

Modification, Severability, and integrity of the General conditions of reservation:

In the event that any clause of the present general conditions of use be declared null and void, the other clauses will remain in force and shall be interpreted taking into account the will of the parties and the purpose of these general conditions of reservation.

The non-exercise by SOLOTOSCANA of any rights derived from these general booking conditions shall not be construed as a waiver of such right unless expressly and in writing by SOLOTOSCANA or prescription of the action in each case appropriate.

SOLOTOSCANA reserves the right to modify, at any time and without prior notice, the presentation and configuration of the web site europaimas.com, as well as general conditions of reservation and privacy policy. Users will always have these booking conditions somewhere visible, easily accessible for many queries you want to perform. Users should carefully read these general booking terms and conditions every time you access the web site solotoscana.com", being the acceptance of a prior and mandatory step to the hiring of any service available.

General conditions of reservation and contract documenting the acquisition by the customer of the services constitute unique and express willingness to SOLOTOSCANA and the client in relation to its object and invalidates and replaces any other agreements or contracts, verbal or written, reached by the parties beforehand. Any modification of these general conditions of reservation or contract documenting the acquisition of services must be made in writing and by mutual agreement between SOLOTOSCANA and the client.

Applicable law, jurisdiction and terms:

These conditions are written in Spanish and shall be construed and governed by the laws of the Kingdom of Spain. The parties agree to submit any discrepancies that may arise in the application of this agreement to the jurisdiction of the courts and tribunals of the city of Alicante, whenever legally possible. If you are contracting as a consumer, the competent courts to deal with discrepancies between the parties will be those established according to article 90.2 consumption standard RDL 1/2007. .

The terms that are not expressly set out in these booking conditions, shall have the meaning attributed by SOLOTOSCANA on the website www.solotoscana.com.
These conditions shall prevail over any other / s, unless agreed in writing between the customer and SOLOTOSCANA. Client that accesses the web site solotoscana.com and/or perform services through it will be linked to the General booking conditions as they are worded at the time of hire.